Welcome to Simate Official Store
For all orders, your credit/debit card will be charged immediately. There will be no delay in receiving payment regardless of when the item is expected to ship.
A 10% processing fee will be charged for the cancellation of any hoverboard order and the customer will only receive a refund of 90% of the total order price.
Return Address: 3930 Valley Blvd STE C Walnut, CA 91789
If you would like to return your hoverboard, please send an email to service@simateboard.com or call (323) 287-5949.
When purchasing a hoverboard from esimate.com, we make sure that all of our products come from 100% US stock, and we are 100% committed to customer service and offer each hoverboard a 90 days warranty! Our warranty covers any technical malfunction/product damage.
Our warranty covers any technical failures/manufacturer defects, but does not cover the following:
We will cover any manufacturing faults or electrical failures, but customers should return the defective hoverboards to us and pay the shipping fee. Receiving any defective products, customers should contact SIMATE Team via service@simateboard.com within 7 business days and return the products within 15 days of receipt (must be in the "original packaging" and in the same condition as received).
Return Address: 3930 Valley Blvd STE C Walnut, CA 91789