Hoverboard Return Refund Policy

For all orders, your credit/debit card will be charged immediately. There will be no delay in receiving payment regardless of when the item is expected to ship.

In the case of non-delivery

A 10% processing fee will be charged for cancellation of any balancing bike order and the customer will only receive a refund of 90% of the total order price.

In the case of shipped items

1. We accept refunds for no reason within 15 days of receipt of goods (proof of purchase required).

2. If you need to cancel the order or change the consignee information, you can choose to reject the package when it is delivered or send it to us by yourself within 1-2 business days and send us the tracking number of the package by email. We will give you a refund and charge a 15% restocking fee after we confirm receipt of the goods.

All returned products must be returned in their original condition and must not have been used or opened. Used products will not be accepted! Any returns must be discussed and authorized in advance with our customer service staff. Return instructions will then be provided after our customer service staff authorizes your return request.
If you would like to return an item, please contact us.

Hoverboard Warranty Policy

When purchasing a hoverboard from Simate.com , you can not only rest assured that all of our products come from 100% US stock, we are 100% committed to customer service and back each hoverboard with a 12 month warranty!

Our warranty covers any technical failures/manufacturer defects, but does not cover the following.

General wear and tear and damage caused by improper use
Water damage
Chassis/frame damage
Damaged or loose charger ports/pins
Electronic damage due to use of improper charger voltage
Crash or accidental damage (e.g. scratches or broken shells)
Charger/accessories/carrying case
RGB LED light bar (LED fender light)
Bluetooth and Bluetooth speakers

We will cover any manufacturing faults or electrical failures and return the faulty hoverboard by you with return shipping costs paid. All defective products received must be reported within 7 business days and returned within 15 days of receipt (must be in the "original packaging" and in the same condition as received).